CX Trifecta: Content, data and tech
Businesses around the world face a lot of uncertainty when looking ahead to 2023, and beyond.
One thing will not change throughout this period: customers expect great experiences when they interact with brands. Acquia’s CX Report reveals that businesses intend to prioritise customer retention in the coming 12 months. 56% will improve customer experience and 58% will concentrate more on customer service.
This should be our common goal. Businesses must meet and exceed customer expectations to survive a storm.
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“Master the CX Trifecta 2023: Content, Data, and Tech”
Acquia presents the foundation for CX success in this year and beyond.
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MarTech first published the post Master CX Trifecta: Content, Data and Tech.